Customer Support

You can purchase airtime through our mobile app, website, or by visiting our office. Simply provide your phone number and desired amount.

Delays can occur due to network issues. Wait 5-10 minutes, then check your balance. If still not credited, contact us with your transaction details.

Airtime is non-refundable once purchased and credited to your number. Please ensure you enter the correct phone number before confirming.

Dial *131# on your phone or check through our mobile app. You can also contact our support team for assistance.

Check for background apps consuming data. We recommend disabling auto-updates and limiting video streaming when on mobile data.

Yes, most data bundles can be shared. Dial *141# and follow the prompts or contact us for assistance with data sharing.

Try restarting your router, check for network congestion, or contact us for a line test. We can also check for outages in your area.

Contact our technical support team. We'll guide you through the process or send a technician if needed.

We accept mobile money (MTN, Orange), bank transfers, credit cards, and cash payments at our office.

Contact our billing department immediately with your transaction details. We'll investigate and refund any duplicate charges.